At British Airways World Cargo, we're committed to offering you the highest levels of service.  To demonstrate our commitment to service delivery, Prioritise offers a performance guarantee so should your cargo not fly as booked, we'll refund 50% of your freight charges - subject to the specific terms and conditions of this product. The performance guarantee covers pre-paid shipments only.

In the event that your shipment is eligible for this guarantee, and in order to request a refund, simply submit the required information in the fields below.  We will advise on refund eligibility within 4 working days.